Enable crash dump - Windows (Latest)#

Environment

RAID Model: SR1000 and SR1010

Host Hardware: AMD & Intel

Operating System: Windows Server

Issue

On occasion it is necessary to enable the collection and retention of specific logs which are not collected by default. These logs help with troubleshooting and root cause analysis.

Resolution

If the customer can accept having their machine intentionally trigger a BSoD to generate a complete memory dump, this would be very helpful for tracing the behaviour of our kernel driver.

A complete memory dump can be generated by following the steps below:

1. check dump settings. If the settings are changed, a reboot is required for them to take effect.

Run C:\Windows\System32\SystemPropertiesAdvanced.exe

2. trigger a crash to generate dump https://learn.microsoft.com/en-us/sysinternals/downloads/notmyfault  /crash 0x01/accepteula

3. The dump file will be located at C:\Windows\MEMORY.DMP.

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