How to get basic information form GRAID log collection tool(Windows)?#
Environment
RAID Model: All
Host Hardware: AMD/Intel/Supermicro model etc
Operating System: Linux
Issue
This script collects config and log information that graid support require to be able to troublshoot issues effectively.
Resolution
1. Download the log collection script:
2. execute the log collection script on the machine and it will generate a "graid_log_[timestamp].tar.gz" file on the desktop and a log_folder named "graid_log-[YourHostName]" on the folde
example pic:
3. upload the gz file to the ticket
4. Open the file which named "basic.txt" under the "logs-[YourHostName]" folder
5. basic.txt show all basic information we need, please fill it into the ticket.
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