How to get basic information form Graid log collection tool(Windows)?#
Environment
RAID Model: All
Host Hardware: AMD/Intel/Supermicro model etc
Operating System: Linux
Issue
This script collects config and log information that graid support require to be able to troublshoot issues effectively.
Resolution
1. Download the log collection script:
2. execute the log collection script on the machine and it will generate a "graid_log_[timestamp].tar.gz" file on the desktop and a log_folder named "graid_log-[YourHostName]" on the folde
example pic:
3. upload the gz file to the ticket
4. Open the file which named "basic.txt" under the "logs-[YourHostName]" folder
5. basic.txt show all basic information we need, please fill it into the ticket.
Related Articles
How to get basic information from Graid log collection tool(Linux)?#
Environment RAID Model: All Host Hardware: All Operating System: Linux Issue This script collects config and logs information that graid support requires to troubleshoot issues effectively. Resolution 1. Download the log collection script and make it ...
Creating a new case: What information to collect#
Environment All cases Issue Gathering enough data to be able to assess cases without resorting to multiple repeat communications to obtain diagnostic information. Resolution When creating a new case and be able to provide the fastest, most accurate ...
BitLocker software encryption slows performance
Environment RAID Model: SR-1000, SR-1001, SR-1010 Host Hardware: AMD, Intel, Arm Operating Systems: Windows Issue When bitlocker enable would got the slows performance SSD, including SupremeRAID solution.(performance drop more than 50% when execute ...
How to Configure Hyper-V with SupremeRAID RAID as a Datastore for Virtual Machines #
Environment RAID Model: All Supreme RAID model Host Hardware: AMD/Intel Operating System: Windows Server 2019 and 2022 Description Virtualization has become an essential tool for modern computing, enabling multiple virtual machines (VMs) to operate ...
How to enable mail notification with SupremeRAID
Environment RAID Model: SR1000 or SR1010, SR1001 Host Hardware: Intel, AMD Operating System: Linux / Windows Issue Mail notification Resolution Linux Email Notification Agent deb (opens new window)rpm Windos Mail Notification Agent ...