How to get basic information form Graid log collection tool(Windows)?#

How to get basic information form Graid log collection tool(Windows)?#

Environment

RAID Model: All
Host Hardware: AMD/Intel/Supermicro model etc
Operating System: Linux 

Issue

This script collects config and log information that graid support require to be able to troublshoot issues effectively. 

Resolution

1. Download the log collection script: 

2. execute the log collection script on the machine and it will generate a "graid_log_[timestamp].tar.gz" file on the desktop and a log_folder named "graid_log-[YourHostName]" on the folde

example pic:



3. upload the gz file to the ticket

4. Open the file which named "basic.txt" under the "logs-[YourHostName]" folder


5. basic.txt show all basic information we need, please fill it into the ticket.



    • Related Articles

    • How to get basic information from Graid log collection tool(Linux)?#

      Environment RAID Model: All Host Hardware: All Operating System: Linux Issue This script collects config and logs information that graid support requires to troubleshoot issues effectively. Resolution 1. Download the log collection script and make it ...

    • GRAID SupremeRAID Compatible NVMe Drives List#

      Compatible NVMe Drives List The following NVMe drives passed Graid Technology Inc. qualification and can be used with SupremeRAID™. Graid Technology Inc. updates this list when new NVMe drives pass the qualification process. Compatible NVMe Drives ...

    • GRAID SupremeRAID OS Support List#

      Linux Supported Operating Systems Linux Distribution x86_64 AlmaLinux 8.5, 8.6, 8.7 (kernel 4.18) CentOS 7.9 (Kernel 3.10 and 4.18), 8.3, 8.4, 8.5 (Kernel 4.18) Debian 11.6 (Kernel 5.10) openSUSE Leap 15.2, 15.3 (Kernel 5.3) Oracle Linux 8.7 (RHCK ...