How to get basic information form Graid log collection tool(Windows)?#

Environment

RAID Model: All

Host Hardware: AMD/Intel/Supermicro model etc

Operating System: Linux 

Issue

This script collects config and log information that graid support require to be able to troublshoot issues effectively. 

Resolution

1. Download the log collection script: 

https://download.graidtech.com/misc/tools/graid_log_collector/Windows/

2. execute the log collection script on the machine and it will generate a "graid_log_[timestamp].tar.gz" file on the desktop and a log_folder named "graid_log-[YourHostName]" on the folde

example pic:

3. upload the gz file to the ticket

4. Open the file which named "basic.txt" under the "logs-[YourHostName]" folder

5. basic.txt show all basic information we need, please fill it into the ticket.

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